Frequently asked
questions
Answers to common questions about motors, delivery, payment and support. Each answer links to the full policy that applies to your order.
How do I confirm a motor is available?
Listings and stock status can change. Contact us with the product name or SKU if you want availability confirmed before ordering. A motor is not reserved until we confirm the order through checkout or in writing.
How much is shipping?
Shipping is a flat $25.00 CAD per order across Canada. Orders over $2,000.00 CAD ship free. The rate does not depend on your province. See Shipping & delivery.
Where do you deliver and how long does it take?
We deliver to every Canadian province and territory. Handling is 1–2 business days and transit is 3–10 business days, an estimated total of 4–12 business days. These are estimates, not guarantees.
Are taxes included in the price?
Prices are in Canadian dollars and no sales tax is added at checkout. The price shown plus shipping is the total you pay.
Which payment methods can I use?
Use the payment methods shown at checkout for your order. Unless a written quote says otherwise, payment in full is due when you order. See Payment terms.
How do I return a motor?
Send a return request within 30 days after delivery and wait for written authorization before sending anything. Exchanges are not offered. Change-of-mind returns carry a 15% restocking fee and the customer pays return freight. Defective or misdescribed motors are returned at our cost with no restocking fee. See Refund & returns.
When are refunds processed?
Approved refunds are submitted within 10 business days after approval or, when a return is needed, after the motor is received and inspected. Your bank may take additional time to post the funds.
What warranty applies?
Warranty coverage depends on the specific motor and its written terms. Check the listing and order documents, and ask us to confirm the provider, term and coverage in writing if they are unclear. See Warranty information.
How do I check my order?
Use Order tracking with your order number and billing email. Carrier updates appear once they have been added to the order.
How can I contact you?
Email info@stanyersoutboard.ca or call 672-702-3000. Our address is 3537 Cowichan Lake Road, Duncan, BC V9L 6K5, Canada. Monday–Friday, 9:00 AM–6:00 PM; Saturday, 10:00 AM–4:00 PM; Sunday, Closed. All times Pacific Time.